We'd rather refund you than keep money for something that didn't work for you. Here's how it works.
7 days for new subscriptions
If otpmock isn't right for you, ask for a refund within 7 days of your first payment on a paid plan and you'll get the full amount back. No questions asked. This applies once per customer.
Renewals
Monthly renewals are not refunded, but you can cancel at any time and you keep access until the end of the month you've paid for. If you were charged for a renewal you didn't expect, write to us within 7 days of the charge and we'll look at it case by case.
Service problems
If the Service was unavailable or broken for a significant part of your billing period because of a problem on our side, we'll refund that period in full or in part, whether or not the 7-day window has passed.
Upgrades and downgrades
Plan changes are handled by our payment provider, which may charge or credit the difference for the rest of the current period.
How to ask
Email support@otpmock.com from the address on your account, or reply to your receipt. Payments are processed by Creem, our Merchant of Record, so the refund is issued by Creem to your original payment method. It usually appears within 5 to 10 business days, depending on your bank.
Your legal rights
This policy doesn't limit any rights you have under the consumer protection laws of your country.